SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushkitchenstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushkitchenstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery and good quality
Ordered Apr-29, shipped Apr-30, received May-11 : fast shipping and perfect tracking ! Packaging was excellent, well protected. Frying pan is made of top-quality materials, heavy enough to stand well on induction-hobe. Non-stick coating is really good for cooking/frying any food. Excellent product I recommend both Store and Product.
Correct delivery 3 weeks, well packs arrives whole, excellent stove does not hang and easy to clean good store happy with my purchase.
Superb for breakfast, it looks robust so good product.
3 cooking compartments, which I had not seen before. It's convenient enough for cooking different foods without mixing everything up, especially eggs. The non-stick coating looks quite useful and of good quality. The pan is delivered unassembled, but with a small tool to attach the handle to the rest, it is very simple and it is done in less than a minute. Delivery in France was done in 15 days, so it's relatively fast. I recommend this store without any problem!
Frying Pan is good, heavy. The bottom is rough, apparently, so that the frying pan does not slip on the stove. The handle is removable, attached is a special key for fastening the handle. I'll add a review when I try.
Delivered by courier, in the set the key to screw the bolt to the handle, convenient. Come in handy later. I'll add a review on the operation.
Well packed & good quality frying pan.. I recommend the pan & fast shipping. Thanks store
i recommand a great store...
Perfect quality level really nothing to say.
Super quality 'fast delivery! Nice store! Great! Congratulations! Thank you!
Fast Delivery Well packaged Good quality
Very good packaging . Good quality
Items received in good condition. Happy with their service. Can't wait to use it....
Happy with the purchase and received in good condition
Good value for money,Very happy to have whole set of this kitchen sets
super non stick, best pan i used
How cute this is my egg pan. Good quality and fast delivery!
Just received it yesterday. The packaging and item itself is in good condition. Cant wait to use it. Really satisfied. Thank you so much.
Great packaging. Great cooking pan. My 3rd time buying. Recommended to buy.
The product came in perfect condition, well wrapped to protect all the vital parts. We tried with the simplest task of frying a sunny side egg and it came out as what we wanted. Well Done!!
Love this item. Well packed. Solid!
tq store. good quality. very nice.