SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushkitchenstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushkitchenstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent grill frying pan. Fast shipping. Reliable packaging. Executed qualitatively. There was a little smell when unpacking, left after washing. Heavy, for whom it is important. In preparation convenient, nothing burns.
This is my second purchase. Very satisfied.
The product has best quality. I am very satisfied with it. Great store
Visually everything is super. Great packaging. Then I'll add
Frying pan as described, looks good, came well packed. I haven't applied it yet, now the kitchen is being renovated, perhaps in a month I will add a review. No complaints. Delivered in a week.
I am very satisfied with the order!!! the product fully corresponds to the price and description! Delivery is fast, without damage! Suggest to buy
It came during, all in integrity, no damage, packed perfectly, I recommend the store, but it's in the case, not yet tried, I think everything will be fine
big, deep, well packed. I think it will be a great purchase!
The product corresponds to the description. Delivered quickly. Packing is good.
Good
Product same as description
Super
Good grill, took for 2 K, its money is worth
Delivery fast quality good
Good quality
Very good grill, good quality. Fast delivery. I recommend the product and the store.
Excellent frying pan, everyone is happy. Thank you
Received the item, I have not tried it yet but it looks very good.
The order arrived in Krasnodar in 30 days. Everything is safe, everything is whole. The Frying Pan corresponds to the description. The quality of non-stick coating is excellent. The handle is easily removed and joined. Heavy enough. Good factory work. Packed perfectly. Thank you store. Seller recommend.
Very good quality. Heavy Material. Perfect dimensions for cooking and with removable handle to use the grill in the oven. Wine very well packaged. 3 weeks to Spain. I'll buy back at this store
All Super .. delivery fast .. we will check in the case will add a review ..
The grill is very steep, made qualitatively. Big + This is a store who easily changed the delivery address on request. Delivery is very fast!!! Thank you very much!)
Well packed, brought by The Courier, the handle is easily removed. Gave fillet fish, it turned out very elegant! The bow did not burn, but acquired a golden color
In appearance-just super! Let's see how it will be. Fast shipping! Thank you very much store!
How long I wanted such a pan and here I got it. Thank you store!