SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushkitchenstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushkitchenstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Aluminium alloy base material, 430 stainless steel permeable bottom of pot bottom, universal for gas stove and induction cooker
Bakelite non-slip handles, the handles are deep-reinforced with long screws, do not loosen, have passed professional fatigue test, safe and reliable.
Seven-layer package
Non-stick coating, easy to clean
20cm frying pan
26cm frying pan
28cm frying pan
24cm wok pan
28cm wok pan
Egg pancake pan 13*18cm
Use and maintenance
Suitable for induction, large, comfortable, nothing sticks when frying.
Came well packed and unharmed to and matches the description.
Good quality
They got the pans, it's okay. Shipping fast. Thank you.
In appearance. Quality. It's been a long time. Packed medium, but reached without damage
Good frying pan, I liked it I recommend to buy. not heavy, but not easy, thick bottom
The product fully corresponds to the description.
Very well packed and looks ok for me. Will try later to use them
ok
All as described in AD. Still not used, when use put here comments.
It is suitable for both size and weight. It's easy to cook and tastes more delicious. It's convenient to rinse with water after frying
The non-stick pan is very easy to use. I used the pan to make a few dishes, with less oily smoke, the cooked dishes taste very good, and the pan is very easy to clean, so I am very satisfied
Great frying pan.
I just tried it and I love it doesn't stick and it needs little oil and it weighs little and it I 've got the 26 , 28 and I just ordered that of 20 recommend store
Thank you for very fast delivery. The product is executed qualitatively, corresponds to the description. For transportation was perfectly packed. Thats nice! Success to you in business.
Non-stick. I used it to cook. The product quality is excellent. Cooking with this pot is easy. That's really great. I'm gonna buy another one.
I have the product in more than ten days, the product is complete, there are no damage, this pot looks good, I am ready, it for cooking use
The pot is the same as the product introduction, the double bottom of the pot is great, cooking will not stick, and the delivery speed is very fast.
The product is great after using it once, the pan is not sticky, and the cooking is very convenient. I am very satisfied
Very good, good material. Delivery was very fast, recommend the product
The delivery speed is very fast, and the material of the pot is also great. I can't wait to cook for my children. I like this pot very much.
The pot arrived soon, the product is intact and not damaged, ready to cook and try it, I think the performance of the pot must be great