SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushkitchenstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushkitchenstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Aluminium alloy base material, 430 stainless steel permeable bottom of pot bottom, universal for gas stove and induction cooker
Bakelite non-slip handles, the handles are deep-reinforced with long screws, do not loosen, have passed professional fatigue test, safe and reliable.
Seven-layer package
Non-stick coating, easy to clean
20cm frying pan
26cm frying pan
28cm frying pan
24cm wok pan
28cm wok pan
Egg pancake pan 13*18cm
Use and maintenance
exellent service ,very well packed & fast delivery.
The diameter of the lid was necessary on its contour inner dimeter. And so at prodova everything is correctly indicated.
Very good quality
10 days to get home. The Pan looks good, the handle is welded on the pan which is where they die on cheaper pans that got screw, I will buy more, since it's bigger than I expected. Good store.
Delivered promptly. Thank you store!
Frying Pan is deep, the handle is comfortable on rivets. I recommend buying.
Great frying pan. Very well packed. Product description exact. Shipping fast. I'm happy with the purchase. The store Thank you very much.
Very good quality, fast delivery, thanks.
looks good, i am now going to test if it is really good
Beautiful and strong. Great quality! Loved!
Serious store and quality product
Very fast delivery, everything came intact and unharmed. All as in the picture, the material is good. In the heat has not yet checked, but I think it will be fine. Thank you store, top score
Delivery is long, but I liked the frying pan. Without defects, does not burn, it is easy to clean. Recommend.
Great quality
Adoreiiiiii Rapids delivery product quality expectations alcancadas
Great frying pan. There's nothing going on. Works on all kinds of slabs. Good washing, always like new. Fast delivery with quality packaging. Thank you store.
the best of the best! received it in 10 days to
Quality goods. Better waiting. Got what I wanted. Thank you very much!
Frying Pan excellent thanks to the store
Just no words, what a charm. Super. But I went very, very long
Fast delivery!!! It does not stick!!! I am satisfied!!! I recommend!!!
very pleased with this good quality pan!
It is at the top, I test it with an omelette. The eggs it sticks a lot with the normal pans and with this pan it slips while I did not even put fat, I recommend it is solid quite great value for money at the top, even the water did not hang on it ^ ^
Received recently but for the moment, very satisfied!
Frying pan for its price is excellent. Packed by the store was reliable. In the process of cooking is great. Practical andn satisfied. I can safely recommend.