SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushkitchenstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushkitchenstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He said he was going to arrive on the 21st and arrived on the 12th, very satisfied with shipping by speed. The product fits the description and photo of the store so I am quite satisfied with this purchase as I have had no problem
Seller recommend. The product corresponds to the description and sent quickly. Recommend.
As described.
Delivery very fast. Use it for induction, superior. Heat resistant very high quality.
It is as the photo. Made of thin silicone, it sticks very well to surfaces. We have washed it in the dishwasher and it has come out perfect. I would buy it again.
Delivery is fast, the quality is very good, I recommend.
It sticks to the surfaces perfectly. Function is 100%.
It came quickly. I liked it very much. It was rolled into the tube and bent in half, thought there would be folds, but he straightened out immediately. To the touch is sticky silicone. Put on the glass table and in the direction will not tear off
The mat is excellent. I order the second time. It came with a tube, not crumpled. Very functional. Necessary
The part is great. Adheres to all surfaces. Very nice.
Delivery is fast, the product is great. I recommend this store.
super. perfect
The mat is very father and the size is large 60/80., I arrive in good folded condition and when I pulled it out I didn't have a wrinkle. I liked it very much! I recommend it. Thanks to the store
Mat super.
Very fast came order, silicone mat, Good quality, many thanks to the store, shop and seller recommend.
Good, big mat. I took it for rolling the dough. It sticks well to the table. Recommend.
Very good mat, I recommend. Quality CLASS. Thank you, it fits well to the table. We'll bend it, it did not crumble. Thank you very much.
Excellent mat, took previously a large size for rolling the dough, this one took on a sheet in the oven. Not yet.
Packed standard for such goods in plastic bag. Everything corresponds to the description. Advantages: fast delivery, low cost, large size, excellent quality, strong and reliable, absolutely does not slip on any surfaces and the dough to the rug does not stick!!! The spouse is very pleased. I recommend to buy in this store! You will not regret it!
Norms. it came very quickly
Excellent silicone mat. Now the flour need less, because Less the dough sticks to the surface. Perfect
The mat is just super! The quality is excellent! On the table does not slip.
Item came well packed and unharmed. Material looks very durable and well made. Delivery time was fast. For now I'm happy with purchase. i can't wait to try it out.
very satisfied with the quality and speed of delivery, perfectly packed. such neat parcels are a lot of joy.
Very good mat, it turned out that it can not only roll the dough it can go in the oven. I ordered the biggest size, but for the oven you need to get smaller :)