SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushkitchenstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushkitchenstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good put water with ice and already over 7HS and walk has freeze in water
Product received, thank you!!!!!
Item as described. OK.
Excellent product! Fast delivery
perfect!
Keep cold and warm to 6 hours
Very nice thermos. Fully corresponds to the description. The temperature sensor gives correct readings. The only drawback is a very long delivery time. Great product
The item was sent on time. Delivery took about three weeks (in Russia, to Novosibirsk). The product matches the description (in appearance, at least). The metal is not magnetised. Conveniently, there is a display of the temperature inside the thermos. We will test it on long walks, then we will supplement the review. In the course of further operation, we will supplement the review ... We recommend in advance, both the product itself and the store (Seller)!
Great thermos. Three hours keeps 80 degrees, we wait next. Made qualitatively
The quality of the goods is good. Heat keeps normally. Shipping fast. Thank you store.
Thank you very much!!! Very satisfied as in the description and in the picture!
5 stars
I am very satisfied with this order, and I recamand this store too everybody and fast deliver to the buyer !
The goods did not check yet, but the delivery is happy with the fast everything!
That's exactly what I asked for, excellent!
It is very beautiful and has filters. The temperature without water was 16 and when I put hot water in did, took the temperature increasing. The delivery is very fast, I am in just one week in Netherlands arrived
NICE. keep drinks cold.
Very accurate and satisfied with the product.
Fast shipping. I recommend the store..The product sounds as described. The packaging also deforms a little, but it works.I am very pleased. I tried it immediately, the indicator turns out to real values. It works completely.
Just see just left water boiling water we'll see if it's OK
Quality product, the temperature viewfinder has sensor since when opening the content the temperature viewfinder is turned on, product is noted of good material, plus it has a mini filter for tea or yerbas.
Cute, comfortable thermos, keeps the temperature, all as in the photo
looks good
It is as described.
Looks good