SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lushkitchenstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lushkitchenstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good
All OK.
Item as described. The cups are really beautiful. Fast delivery. Great Store :)
Happy very pretty and all in good condition I will surely order the big I recommend
Very pretty cups, are very pretty and well protected for sending.
Delivery within 10 days as promised. The glasses are intact! Very happy, I recommend.
The glass look perfect. I highly recommend this product
Excellent packaging and very quick shipping. Exceptional delivery : 8 days between the order and the delivery. This is amazing. The glass is beautiful, clean. Material is thin, but handy. Easy to wash. The heat stays inside for longer than with usual glass. I really like this item.
Super Cups. We came earlier. Well packed. Nothing broke. Who likes to drink a lot of coffee. I drink little coffee, for me super! Can be used for cognac. I want to order from this store and for tea cups. I'm very happy. Thank you very much seller! Recommend.
For the quality of the packaging if you are afraid you can buy eyes closed it is super well packaged I do not think we can do better level packaging. Congratulations to the store
very beautiful esthetic glasses that can be used for espresso but also as fancy shot glasses like Baileys drink. thank you store for the nice product and quick shipping. I order 6 more now!
Like! Came fast! A charm
Velocissimi arrived in about ten days, have them used already different you want and I haven't found flaws
I liked the stacks for coffee very cool looks
Perfect. And it arrived in 3 days as indicated!!
Packing is good. It's whole. Glass without marriage. There are no bubbles and holes. It came quickly. Recommend. I'm happy with the store
The shipment very fast. These glasses look very good. Reliable store.
Glasses came whole, all well packed, but on the bottom outside some bubble convex
Ordered the 02/03 received the 16/03, too happy, fast!! These cups are too cute... Love it! I recommend the store
For espresso or cut coffee, it is ideal. For milk coffee a small pelin is left! Very delicate, but they are beautiful! I like how well protected they come, thanks a lot to the store. They arrived in the right time.
Item arrived quickly and well packaged. Looks good quality. I recommend the store.
Everything was perfect.
Fast shipping, top packing and cups look solid!
Very nice cups well packaged. Very fast delivery. I recommend the store
Really nice cups. The glass is pretty thin though but they make espresso look nice.